Hospitality technology has evolved dramatically. This checklist covers every system a modern hotel or resort needs to deliver exceptional guest experiences and maximize revenue.
Property Management System
- Cloud-based PMS with real-time room status
- Automated check-in and check-out workflows
- Housekeeping management and assignment
- Multi-property management capabilities
- Integration hub for all other systems
Direct Booking Engine
- Website booking engine with real-time availability
- Rate parity management across channels
- Promotional code and package support
- Upsell opportunities during booking
- Abandoned booking recovery emails
Channel Management
- OTA integration (Booking.com, Expedia, Airbnb)
- Rate and availability sync across channels
- Channel performance tracking
- Commission comparison by channel
- Direct booking incentive strategy
Revenue Management
- Dynamic pricing based on demand and competition
- Revenue forecasting models
- Length-of-stay optimization
- Group booking rate management
- RevPAR and ADR dashboards
Guest Experience
- Mobile check-in and digital room key
- Guest messaging platform
- In-room service ordering via app
- Concierge request management
- Post-stay feedback and review solicitation
Operations
- Housekeeping task management with mobile app
- Maintenance request tracking and prioritization
- Energy management and smart room controls
- Inventory management for amenities and supplies
- Staff scheduling and labor management
Food and Beverage
- Restaurant POS integrated with PMS for room charges
- Room service digital ordering
- Banquet and event management
- Inventory and recipe costing
- Revenue tracking by outlet
Website and Marketing
- Modern website with direct booking emphasis
- Virtual tours and high-quality photography
- SEO for destination and amenity searches
- Email marketing with guest segmentation
- Loyalty program management
Reporting and Analytics
- Occupancy and revenue dashboards
- Guest satisfaction scores and trends
- Operational efficiency metrics
- Marketing attribution by channel
- Competitive set benchmarking
Next Steps
Start with PMS and direct booking engine. These two systems form the foundation for every other technology layer.
Ready to digitally transform your hotel? Contact us to plan your technology roadmap.