Clients expect seamless booking, personalized service, and a polished digital experience. This checklist covers every system needed to run a modern salon.
Online Booking
- Web and app-based appointment scheduling
- Service menu with duration and pricing
- Stylist/technician selection with availability
- Automated confirmation and reminder messages
- Online cancellation and rescheduling
- Waitlist management
Client Management
- Digital client profiles with service history
- Color formulas and treatment notes
- Allergy and sensitivity records
- Before and after photo documentation
- Client preferences and product recommendations
Point of Sale
- Integrated POS with service and retail checkout
- Multiple payment methods including tap-to-pay
- Gratuity prompts and processing
- Gift card sales and redemption
- Package and membership sales
Inventory Management
- Product inventory tracking with reorder alerts
- Back bar usage tracking
- Vendor management and ordering
- Retail vs. professional product separation
- Shrinkage monitoring
Staff Management
- Digital scheduling with commission tracking
- Chair rental or commission-based pay calculations
- Continuing education tracking
- Performance dashboards per stylist
- Time-off and availability management
Marketing Automation
- Automated appointment reminders
- Re-booking reminders for overdue clients
- Birthday and anniversary promotions
- New service launch announcements
- Referral program tracking
Website and Social
- Modern website with online booking integration
- Portfolio gallery with before/after photos
- Service and pricing pages
- Instagram and social media integration
- Google Business Profile optimization
Reporting
- Revenue by stylist, service, and product
- Client retention and frequency metrics
- Booking fill rate and utilization
- Retail attachment rate
- Marketing campaign performance
Next Steps
Prioritize online booking and client management if you haven't digitized those yet. They deliver the highest impact.
Ready to digitally transform your salon? Contact us to discuss your technology needs.